Privacy Policy

Last Updated: January 21, 2026

1. Introduction

Welcome to CAU (I) Pashu Sathi ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Phone number, email address
• Personal Details: Full name, gender, date of birth
• Location Data: Address, pincode, district, village, GPS coordinates (with your permission)
• Farm Information: Farm area, livestock counts (pigs, poultry)
• Queries and Interactions: Questions submitted to experts, images uploaded with queries

2.2 Automatically Collected Information

• Device information (device ID, operating system, app version)
• Usage data (features accessed, time spent in app)
• Push notification tokens for sending notifications

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To authenticate and manage your account
• To connect you with veterinary experts for queries
• To send you important notifications and updates
• To improve our services and user experience
• To comply with legal obligations
• To prevent fraud and ensure security

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Experts: When you submit a query, relevant information is shared with assigned veterinary experts to provide answers
• Service Providers: With trusted third-party service providers who assist in operating our services (cloud storage, SMS services, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly consent to sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication using OTP (One-Time Password)
• Regular security assessments and updates
• Access controls and authentication for our staff

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Update or correct your personal information through the app
• Deletion: Request deletion of your account and data
• Objection: Object to certain processing of your data
• Data Portability: Request a copy of your data in a portable format

8. Location Data

We collect location data to verify that you are located in the Seven Sisters region (Northeast India) as required for app usage. Location data is used solely for verification purposes and is not shared with third parties except as necessary for service provision.

9. Children's Privacy

Our services are intended for users who are 18 years or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

12. Consent

By using our application, you consent to the collection and use of information in accordance with this Privacy Policy.